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Kate TOWNSEND

Product Design Lead

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Challenge & Approach

As Senior UI Designer at BAE Systems Applied Intelligence, I led the development of Vodafone's comprehensive reference design system that unified the digital experience across web and mobile platforms for 21 international markets. I coordinated collaboration between distributed design and engineering teams to transform disparate regional approaches into a cohesive, scalable system that maintained Vodafone's global brand identity while accommodating local market needs.

Impact & Outcome

My team created a robust component library that reduced development time by 30% and ensured consistent user experiences from acquisition to service across all customer touchpoints. I established clear governance guidelines and documentation that empowered teams to implement the system effectively within their regional constraints. This enterprise-level design architecture supported millions of daily user interactions while providing Vodafone with the flexibility to evolve their digital presence across diverse international markets.

 
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